Shipping & Returns

Shipping Information:
  • Processing Time:
    • Orders are typically processed within 1-2 business days after payment confirmation.
  • Shipping Methods:
    • Shipping is a flat rate $7 USD.
  • Shipping Destinations:
    • For the time being, we ship to the United States only.
    • Orders to Australia may be places here
  • Order Tracking:
    • Tracking information will be provided via email once your order has been shipped. You can use this information to monitor the status and location of your package.
Return Policy:

We want you to be completely satisfied with your lipstick purchase. If you are not happy with your order for any reason, please review our return policy below:

  • Return Process:
    • Please contact our customer support team at [hello@poppyking.com] to request a return authorization.
    • Once your return request is approved, you will receive instructions on how to return the product.
  • Eligibility for Returns:
    • To be eligible for a return, the lipstick product must be in its original packaging, unused, and in the same condition as when you received it.
  • Return Period:
    • You may initiate a return within 30 days of receiving your lipstick order.
  • Return Shipping:
    • Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.
  • Refund or Exchange:
    • Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
  • Damaged or Defective Products:
    • If you receive a damaged or defective lipstick product, please contact us immediately, providing clear photos of the issue, and we will arrange for a replacement or refund.
  • Refund Processing Time:
    • Refunds will be processed within 5-7 business days after we receive the returned item.
  • Non-Returnable Items:
    • For health and safety reasons, we cannot accept returns on used or opened lipstick products unless they are damaged or defective.

Please note that this policy applies to online purchases made directly through our website. If you purchased our lipstick from a retail store, please contact the store directly for their return policy.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at hello@poppyking.com. We are here to help you with your lipstick purchase and ensure your satisfaction.